• 1. Introduction

  • Welcome to LovoBird™ , a website operated by Lovobird.com. Our registered office is located at 10 Harding Close, Coalville, LE674EW, United Kingdom. By accessing and using our website, you agree to comply with the following terms and conditions. Please read them carefully.

  • 2. Contact Information

  • If you have any questions or concerns regarding these terms, please contact us at contact@lovobird.com.

  • 3. Products

  • We offer a range of greeting cards for various occasions, including birthdays, anniversaries, Valentine's Day, Christmas, and more. In addition, we provide wrapping paper for gifts. Please note that currently, we do not offer product personalization, but we plan to introduce this feature in the future.

  • 4. Account and Order Placement

  • Customers can purchase products without creating an account. However, we recommend creating an account to easily track your orders, facilitate returns, and leave product reviews. To cancel an order, please provide the reason (e.g., "Damage") along with the order number. We strive to process cancellations promptly to ensure a positive user experience.

  • 5. Payment Methods
    • We accept the following payment methods:

      Visa, MasterCard, Apple Pay, PayPal, ShopAPP

  • All payments must be made in British Pounds (£). Orders must be paid in full before they are shipped from our warehouse.

  • 6. Delivery and Shipping

  • We offer the following shipping options:

    • Free delivery on orders over £10
    • Standard 2nd Class Royal Mail (2-3 business days): 89p
    • 1st Class Royal Mail (1-2 business days): £1.35

  • Additionally, our products are available on Amazon, which offers NEXT DAY delivery. Please note that delivery times may be longer during Bank Holidays and festive periods.

  • 7. Returns and Refunds

  • You can return products within 30 days of purchase without any hassle. The customer is responsible for the return shipping costs. In most cases, we do not require the return of products damaged during transit. Our goal is to ensure customer satisfaction with a straightforward return process.

  • 8. Privacy Policy

  • We are committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and protect your data.

  • 9. Changes to Terms and Conditions

  • We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page. It is your responsibility to review these terms regularly to stay informed of any updates.

  • 10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

  • 11. Limitation of Liability

  • LovoBird™ shall not be liable for any indirect, incidental, or consequential damages arising out of the use of our products or website. Our liability is limited to the value of the product purchased.

  • 12. Intellectual Property

  • All content, including but not limited to text, graphics, logos, and images, on LovoBird.com is the property of LovoBird™ and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.