• Delivery Information

  • At LovoBird, we are committed to providing you with a smooth and efficient delivery experience. Please find below our delivery options and related information.

  • Delivery Options
    • Free Delivery: Enjoy free delivery on all orders over £10.
    • Standard Delivery (2nd Class Royal Mail):

      Cost: 89p. Estimated delivery time: 2-3 business days.

    • Express Delivery (1st Class Royal Mail):

      Cost: £1.35. Estimated delivery time: 1-2 business days.

    • Next Day Delivery via Amazon:

      If you order through our Amazon store, next-day delivery is available.

  • Delivery Times

  • Orders are typically processed and dispatched within 24 hours of payment. Please note that delivery times may vary during peak periods such as Bank Holidays and festive seasons. For accurate delivery estimates, please refer to the shipping options selected at checkout.

  • Once your order has been dispatched, you will receive a confirmation email with tracking details (if available). If you have created an account with us, you can also track your order status directly through your account dashboard.

  • Returns & Refunds

  • Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you can return the product within 30 days of receipt for a full refund.

  • How to Return an Item

    • Contact our customer service team at contact@lovobird.com to initiate the return process. Please provide your order number and the reason for the return.

    • Pack the item securely in its original packaging (if possible) and include your order number and a brief note stating the reason for the return.

    • Ship the package to the following address:

      LovoBird.com
      10 Harding Close
      Coalville LE674EW
      United Kingdom

  • The customer is responsible for the return shipping costs unless the item was received damaged or incorrect.

  • Refunds

  • Once we receive your return, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

  • In most cases, if an item was damaged during transit, we do not require it to be returned. Instead, we will issue a full refund or send a replacement item free of charge.

    • Exchanges

      At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

    • Non-Returnable Items

      Please note that personalized or custom-made items (once offered) will not be eligible for return or refund unless they are faulty or damaged.