Customers FAQs

Currently, we do not offer personalized greeting cards. However, we plan to introduce this feature in the future, so stay tuned!

You can reach our customer service team via email at contact@lovobird.com. We are here to help with any inquiries you may have.

No, you can place an order without creating an account. However, we recommend creating an account to easily track your orders, manage returns, and leave product reviews.

We accept VISA, MasterCard, PayPal, and Shop App. All payments are processed securely, and we only accept payments

Yes, your payment information is secure. All transactions are processed through secure payment gateways with industry-standard encryption to protect your data. We do not store your payment details on our servers.

If you need to cancel or change your order, please contact us as soon as possible at contact@lovobird.com. We strive to process orders quickly, so if your order has not yet been dispatched, we will do our best to accommodate your request.

Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers, subscribe to our newsletter or follow us on social media. Additionally, we sometimes include discount codes with your purchase for your next order.

We offer several shipping options to meet your needs: Free Delivery on orders over £10, Standard Delivery (2nd Class Royal Mail) - £0.89 (2-3 business days), Express Delivery (1st Class Royal Mail) - £1.35 (1-2 business days)

Next Day Delivery via Amazon (when purchasing through our Amazon store)

Delivery times vary depending on the shipping method you choose at checkout. Standard delivery typically takes 2-3 business days, while express delivery takes 1-2 business days. Orders placed through Amazon with Next Day Delivery will arrive the following day.

Currently, we only offer shipping within the United Kingdom. We hope to expand our shipping options to international destinations in the future.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receipt for a full refund. Please note that the customer is responsible for the return shipping costs unless the item was received damaged or incorrect.

To initiate a return, please contact our customer service team at contact@lovobird.com with your order number and reason for the return. We will provide you with instructions on how to return your item. Please ensure the item is securely packed, and include your order number and a brief note explaining the reason for the return.

Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

If your item arrives damaged, please contact us immediately at contact@lovobird.com. In most cases, we do not require the damaged item to be returned, and we will either issue a full refund or send a replacement item at no additional cost to you.

Yes, all of our greeting cards are printed on high-quality, eco-friendly paper. We are committed to reducing our environmental impact and ensuring our products are sustainable.

We do offer bulk discounts for large orders. If you are interested in purchasing greeting cards in bulk, please contact us at contact@lovobird.com for a customized quote.

Unfortunately, we do not offer samples of our greeting cards. However, we strive to provide detailed images and descriptions on our product pages to help you make an informed decision.

If you encounter any issues with your order, please contact our customer service team at contact@lovobird.com. We are here to assist you and will work to resolve any problems as quickly as possible.

Creating an account is easy. Simply click on the "Sign Up" button at the top of the page, enter your details, and follow the instructions. With an account, you can easily track your orders, manage returns, and receive exclusive offers.

If you forget your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you instructions on how to reset your password.

LovoBird offers a wide selection of eco-friendly greeting cards for all occasions. Our cards are printed on sustainable paper and are available for purchase directly through our website.

At LovoBird, we offer a variety of Christmas greeting cards, ranging from traditional to modern designs. Our Christmas cards are crafted with care and are perfect for spreading holiday cheer.

The delivery time depends on the shipping method you choose. Standard delivery takes 2-3 business days, while express delivery takes 1-2 business days. We also offer next-day delivery for orders placed through our Amazon store.

Yes, you can return any greeting card within 30 days of receipt for a full refund. Please follow our return process as outlined in the Returns & Refunds section above.

We accept various payment methods, including VISA, MasterCard, PayPal, and Shop App. All payments are securely processed, and we only accept payments in British Pounds (£).

You can buy a wide range of birthday cards at LovoBird.com. We offer high-quality cards for every birthday, whether you’re celebrating a milestone or just making someone’s day special. Browse our collection here.

LovoBird.com is the perfect place to find unique cards for any occasion. Our collection includes exclusive designs that you won't find anywhere else, ensuring your card stands out. Discover our unique cards here.